A legacy was born in the year 1975 when Dr. B R Shetty started New Medical Centre (NMC) in the form of a small oneroom clinic in Abu Dhabi. After 4 decades NMC has evolved into the UAE’s largest private healthcare provider. Owing to its reputation and popularity, NMC Healthcare today caters to around 1.8 million patients annually across hospitals and medical centres situated in Abu Dhabi, Dubai, Al Ain, Sharjah and Umm al Quwain. NMC is the first UAE Company to be awarded a 5-year contract by the Ministry of Presidential Affairs, Govt. of UAE, in 2012 to manage and operate the 203 bed Sheikh Khalifa General Hospital in Umm al Quwain. In April 2012 NMC Health plc. became the first healthcare company from the GCC and the first Abu Dhabi company to be listed on the premium segment of the London Stock Exchange, and is part of the prestigious FTSE 250 index. NMC has two main lines of business: Healthcare – Hospitals, Day Surgery Centres, Medical Centres and Pharmacies Distribution – Pharmaceuticals, Scientific and Medical Equipment, FMCG, Food, Veterinary and Educational Products.
BLAZE TO BRILLIANCE
Dr B.R Shetty started a dream through a small clinic and pharmacy called New Medical Centre in 1975 when the UAE was a newly created country, where healthcare was still at a nascent stage and private hospitals were unheard of. The government was the only healthcare provider and healthcare was free for all. But there was a huge gap between demand and the supply of quality healthcare services accessible to the entire resident population. NMC was setup to offer patients the convenience of having all their healthcare needs taken care of under one roof. Through sheer dynamism and grit, the business has grown and today has 8 fully-equipped healthcare facilities across 5 emirates. NMC Healthcare attends to more than 5,000 patients daily who all serve as brand ambassadors while bolstering the brand’s prosperity.
NMC has a heritage of being the trusted healthcare partner for over 38 years in a 42 year old country. Generations of customers continue to be patrons and consider NMC and its doctors as an ‘ever-dependable’, ‘trusted’ member of their families, offering affordable world-class quality medical services. NMC also takes part in several campaigns and counseling sessions to give free aid to the people of UAE as it firmly believes in giving back to society and being a part of the growth of the nation as a whole. On 29th September 2012 NMC Healthcare conducted the World Heart Day campaign where 5,993 people received free of cost heart health check-ups at all its facilities; NMC doctors are on the radio every week across 5 different languages administering health awareness talks and answering questions live on air; For World Diabetes Day on 14th Nov NMC conducted free retinopathy screening campaigns; MamaCare is a free counseling and pre-natal session for expecting parents, conducted each week in all its specialty hospitals. Apart from being economically viable, NMC strives to be environmentally conscious as well and contributes towards the betterment of society through various Social Responsibility activities that are organised from time to time.
ENGAGEMENT THAT ENTHRALLS
As one of the first private healthcare providers, NMC faced numerous challenges in its growth path. The team at NMC perceived many complicated challenges as blessings in disguise and resolved them successfully to emerge stronger. Integrity, innovation, perseverance, professionalism and team work are the core competencies of its staff and these drive the brand into delivering personalised care in an empathetic and gracious atmosphere, conforming to utmost standards of quality at reasonable charges, thereby growing customer contentment beyond comparison. This is achieved by recruiting highly experienced and competent staff and then through their education, manpower training and development. Evidence to NMC Healthcare’s people policy is the fact that a number of its employees have stayed with the company for decades. NMC Healthcare pledges best-in-class care, genuine concern and a sincere commitment to the overall well-being of society.
The two key factors which have created a persona of care, consistency and service excellence in NMC are Innovation and Diversification. Their forthcoming project, BrightPoint Women’s Hospital is the first private hospital aimed at mother and child care in Abu Dhabi. NMC EyeCare in Abu Dhabi was formed to focus on varied conditions related to the eye such as Glaucoma, Diabetic Retinopathy, and Uveitis among others. This approach has led to the evolution of NMC Healthcare into a specialist healthcare provider. The biggest strength of NMC Healthcare also lies in its belief of providing the finest care to everyone with no prejudice towards cast, creed or financial status. Complying with global standards and best practices, it is the only private healthcare provider with 3 JCI accredited specialty hospitals in the country. NMC has been impeccably delivering end-to-end healthcare services through healthcare delivery, logistics, supply-chain, cost-efficiency and market intelligence prevalent at all its’ Hospitals, Pharmacies and Trading units.
NMC’s strength lies in its mission of providing high quality, cost effective medical care to all the residents of the UAE by deploying the best medical professionals, investing in world class technologies, ensuring accessibility and being efficient across its supply chain and operational procedures.